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Most queries, issues and problems can be resolved or answered by the class teachers. We also have a leadership structure that enables escalation of complaints should this be required. Each year group has a Year Group Leader and the school also has Assistant Headteachers who are available to resolve issues.
Parents are welcome to contact the Deputy Headteacher and Co--Headteachers to discuss any issues but particularly if they feel that an issue needs escalating further.
The management of the Gloucestershire Learning Alliance (GLA) has responsibility for the operations of all Academies that are part of our alliance of schools. We recognise that there will be occasions when parents, pupils or others who have contact with any aspect of our work will want to make a complaint. A document sets out the overall framework applying to all constituent Academies for dealing with complaints by people other than staff who should follow the Grievance Procedure. Each academy is required to have its own specific Complaints Policy governing matters on its premises.
This Policy and Guidance takes into consideration the Education Act 2002)